Subject: TID -22859621 -Zingaro - 1 day(s), 21 hours ago - 24/08/2019 21:00 (Local) - Place des Quinconces, Bordeaux, FR - Fan Seller - issue (buyer got rag and tickets have been use according to refund task )
From: Parvez Alam <[email-masked]>
To: "Kalimasi Akonga, Marvin" <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Dao Mohammed <[email-masked]>
Date: Mon, 26 Aug 2019 23:37:11 -0700 (MST)

Hi Marvin, 

Can you call the middle seller to check if he attended the event with these tickets. 

Kind Regards 
Parvez Khan 

From: "Dao Mohammed" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 26 August, 2019 21:42:59 
Subject: Re: TID -22859621 -Zingaro - 1 day(s), 21 hours ago - 24/08/2019 21:00 (Local) - Place des Quinconces, Bordeaux, FR - Fan Seller - issue (buyer got rag and tickets have been use according to refund task ) 

Hi Alam 

-buyer called stating that has been rag for invalid bar code 
-the transaction have been redirected 
Redirection chain started at 19768159 Redirection chain Ended at 22859621 
-i follow the normal rag process and the seller did not provided any proof of rag 
Klaudia.Merchut from Refund Task stating that This is an active redirection 19768159 >>> 22859621 and the mid seller accessed the tix. Why were the barcodes invalid? Were the tix already used? 
tried to call the middle seller to find out if she used the tickets as she already downloaded buyer the actual buyer will download the tickets but she did not answer the call 
AS tomorrow is my OFF day please assign the case to another agent for following up the case with call to the middle seller to find out what happened 

My regards 

DAO.