Subject: TID: 22806216 - Inter vs Lecce - Date : 26/08/2019 20:45 (Local) - Venue : San Siro, Milan, IT - Fan Seller - Confirm with buyer the partial refund offer
From: Rosette Modiri <[email-masked]>
To: Anurag Pradhan <[email-masked]>
Cc: Neha Sagar <[email-masked]>
Date: Mon, 26 Aug 2019 10:11:23 -0700 (MST)

Hi Anurag, 

Can you please assign this case to any EN agent in your team, the buyer received 6 tickets instead of 7 , Event is in San Siro, Milan, IT, 6 tickets are already personalised with buyer's details hence Brian advised to offer partial refund to buyer 20% or voucher 25% as we cannot sub the order now. 

Please advise the agent to call buyer now , event is in 2 hours away. 

Regards, 
Rosette 

From: "Neha Sagar" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 26 August, 2019 22:36:17 
Subject: 22806216 - Inter vs Lecce - Date : 26/08/2019 20:45 (Local) - Venue : San Siro, Milan, IT - Fan Seller - Confirm with buyer the partial refund offer 

Hi Rosette, 

With reference to TID : 22806216, the buyer received 6 e-tickets instead of 7 e-tickets from the seller. We offered him partial refund and a voucher. 

Tried to call the buyer but no response. 

Could you please ask another agent to contact the buyer to confirm that if he accepts the partial refund offer or not? 

Regards, 
Neha Sagar