Subject: TID: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Tommaso Nisi <[email-masked]>
Date: Mon, 26 Aug 2019 09:19:26 -0700 (MST)

Hi There, 

This particular event got cancelled and buyer had received a confirmation email regarding full refund as no tickets were received however later on the buyer received an email informing that tickets were in transit and now tickets are delivered to buyer. 

Could you please confirm with Danielle.Whyte whether the buyer has to return these tickets or not. 

Kind Regards, 
Rosette 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 26 August, 2019 19:30:35 
Subject: 19574795 - John Prine - 23/02/2020 - Usher Hall, Edinburgh, GB - Broker UK - Case to be checked with Spec Ops team 

Hi Rosette, 

with reference to TID 19574795, buyer received mail of confirmation of event cancelled and full refund, but no instructions to send tickets back as tickets were in transit, tickets delivered after mail received and mail from Danielle.White said "emailed buyer they will receive full refund as no tix received or received e tickets (one email per buyer)." 

Can we please contact Spec Ops team to ask if buyer has to send tickets back or not in order to have refund? 

Thank you 

Tommaso