Subject: TID: 20833876 - Madness - House of Common Festival 2019 - 26/08/2019 12:00 - Broker UK - Buyer chasing tickets
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 26 Aug 2019 07:16:32 -0700 (MST)

Hi There, 

This particular buyer is still chasing their tickets which they haven't still received in their TM account. The case has been escalated to seller support and seller has been contacted to re-transfer tickets and to provide a proof, it's been 2 hours 19 minutes ago since he has been contacted but there's no any update yet. 

The buyer confirmed that the event is still going on. 

Could you please contact seller support to check with the Broker UK if they can re-transfer the tickets to buyer to [email-masked]. 

Kind Regards, 
Rosette 

From: "Daniele Castiglioni" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 26 August, 2019 19:34:48 
Subject: 20833876 - Madness - House of Common Festival 2019 - 26/08/2019 12:00 - Broker UK - Buyer chasing tickets 

Hi Rosette, 

with reference to TID20833876, Buyer chasing tickets. 

Event already started 3hrs ago. Case already escalated 2hrs ago and SS asked Seller to re-transfer e tix to Buyer TMMT account. 

Buyer confirmed she has created a TMMT account correctly with email address [email-masked]. 

can you please request SS to contact borker UK again to transfer tickets? 

thanks 

Kind regards, 

Daniele