Subject: Team Performance Report - 25/08/2019
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Mon, 26 Aug 2019 12:57:19 +0000

Hi all,

Please see attached the performance report for yesterday.

Please note;

  *   It only includes agents who were working that day
  *   For now calls are not showing on the report (once this is fixed all back dated reports will be sent)
  *   Effective HH/Day* - is calculated based on how many emails an agent did vs. how long we expect it takes for agent to do an email (8 minutes per email)
  *   Avg.Internal HH/Day - is based off of the Twilio status and it is not showing yet on the report
  *   Presence on site will be on a different report soon

Kind regards,
Brian Sexton
Team Leader India
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