Subject: Fwd: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Poonam Chawla <[email-masked]>
Date: Mon, 26 Aug 2019 05:19:52 -0700 (MST)

Hi Rosette, 

Could you please assign this case to any IT agent to call the seller to transfer the tickets to buyer because buyer reported that he didn't received the tickets. 

Kind Regards 
Mansi Chhabra 

From: "Poonam Chawla" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, August 26, 2019 5:47:33 PM 
Subject: 20609851, ATP World Tour Finals - Semi Finals - Evening Session, 16/11/2019, London, GB, Fan Seller , Re- transfer tickets 

Hi Mansi, 

With reference to the above TID, buyer called in claiming that the tickets are not in his AXS account. 

Buyer have provided the screenshots of his AXS account while seller have provided proof of successful transfer. 

Can you please assign this case to italian agent to call seller and request her to re-transfer the tickets. 

Kind Regards, 
Poonam