Subject: RE: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT, Rescheduled event
From: Dhouha Kingston <[email-masked]>
To: India Inbox <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 26 Aug 2019 09:17:14 +0000

Hi Team ,

The event date is now updated and it should be back up on our website 😊

Thanks
Dhouha

From: India Inbox
Sent: Saturday 24 August 2019 17:24
To: On-call Data Management <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>; Rosette Modiri <[email-masked]>
Subject: Re: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT, Rescheduled event

@On-call Data Management<mailto:[email-masked]>

HI all

  *
  *   Buyer has reported event is not cancelled but resch for the 07/09
  *   Can this be investiagted?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 24, 2019 4:23:00 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Alessandro Giannattasio <[email-masked]<mailto:[email-masked]>>
Subject: EID: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT, Rescheduled event

Hi There,

With reference to above EID, the seller has reported that the event is rescheduled to 07/09/2019 however on our website the event is marked as cancelled. The buyer has already received our system email regarding the cancellation of the event and the agent also checked in ticketone website online and has confirmed the same information (07/09/2019).

Could you please inform EDM team to investigate on this issue and to update the correct information on our website.

Kind Regards,
Rosette
________________________________
From: "Alessandro Giannattasio" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 23 August, 2019 20:24:38
Subject: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT,  Rescheduled event

Hi Rose,

The buyer of this case 21905492 came to us thru email informing the event got rescheduled, but there is no info in our site as it shows cancelled.

However, i have searched and found on the organiser official website that the tickets for the cancelled event will be valid for 2 new dates in different locations (buyers will choose which one they want to attend).

Sellers should be paid (not only fv) if the buyer didn't return tix.

Can you please inform the relevant team?

Information on Cancelled Event: Jovanotti, 17/08/2019

Link to the event website: https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Jovanotti-Tickets<https://protect-eu.mimecast.com/s/n85ICZYDAsMgLZAfzjQya?domain=viagogo.com>

Link to a website confirming the cancellation / postponement  / venue changes: https://www.ticketone.it/jova-beach-party-2019-biglietti.html?affiliate=ITT&doc=artistPages%2Ftickets&fun=artist&action=tickets&erid=2297604&kuid=457489<https://protect-eu.mimecast.com/s/2ZVmC1Wz0tpGoyxHGCZoa?domain=ticketone.it>