Subject: Re: 22881892 - Rammstein - 22/08/2019 - Ernst Happel Stadium, Vienna, AT - Broker CZ - Can we refund the Buyer
From: India Inbox <[email-masked]>
To: Bridgette Kenny <[email-masked]>
Cc: Maksim Semenov <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sat, 24 Aug 2019 16:44:49 +0000

@Bridgette Kenny<mailto:[email-masked]>

Hi Bridgette

  *   Would you confirm if you wish to approve comp here?
  *   Buyer tix were not personalised and buyer was denied entry
  *   As buyer spoke to security they travelled for this event, they gained entry BUT said they only saw half the show
  *   Buyer travelled from Moscow to Vienna and not happy about what happened at the event

Let us know

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Saturday, August 24, 2019 4:30:37 PM
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22881892 - Rammstein - 22/08/2019 - Ernst Happel Stadium, Vienna, AT - Broker CZ - Can we refund the Buyer

Hi There,

This was a personalised event however the seller didn't personalised tickets. The buyer has reported that firstly they got entry denied due to the wrong name on tickets and later they had explained to security agents that they flew from Moscow to Vienna just to attend this event due to that they provided them the entrance bracelets but they only attended the half of the concert.

Could you please confirm if we can provide any compensation to the buyer here.

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Saturday, 24 August, 2019 14:55:32
Subject: 22881892 - Rammstein - 22/08/2019 - Ernst Happel Stadium, Vienna, AT - Broker CZ - Can we refund the Buyer

Hi Rosette!

With reference to above TID please ask relevant department which refund can we provide to the B.

Buyer informed that they couldn't access the event because security asked them provide ID of the original's buyer because tix were not personalized and we provided buyer's details to the seller.

Buyer attended only half of concert because security noted that this is an exception, because B specially flew to the concert from Moscow and they given an entrance bracelets to attend the event.

I tried call the B to know full scenario but B is not responding.

Regards
Maks!