Subject: EID: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT, Rescheduled event
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Sat, 24 Aug 2019 09:23:00 -0700 (MST)

Hi There, 

With reference to above EID, the seller has reported that the event is rescheduled to 07/09/2019 however on our website the event is marked as cancelled. The buyer has already received our system email regarding the cancellation of the event and the agent also checked in ticketone website online and has confirmed the same information (07/09/2019). 

Could you please inform EDM team to investigate on this issue and to update the correct information on our website. 

Kind Regards, 
Rosette 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 23 August, 2019 20:24:38 
Subject: 3353051, Jovanotti, 17/08/2019 16:00, Area Eventi Lungomare, Vasto, IT, Rescheduled event 

Hi Rose, 

The buyer of this case 21905492 came to us thru email informing the event got rescheduled, but there is no info in our site as it shows cancelled. 

However, i have searched and found on the organiser official website that the tickets for the cancelled event will be valid for 2 new dates in different locations (buyers will choose which one they want to attend). 

Sellers should be paid (not only fv) if the buyer didn't return tix. 

Can you please inform the relevant team? 

Information on Cancelled Event: Jovanotti, 17/08/2019 

Link to the event website: [ https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Jovanotti-Tickets | https://www.viagogo.com/Concert-Tickets/Rap-Hip-Hop-Reggae/Jovanotti-Tickets ] 

Link to a website confirming the cancellation / postponement / venue changes: [ https://www.ticketone.it/jova-beach-party-2019-biglietti.html?affiliate=ITT&doc=artistPages%2Ftickets&fun=artist&action=tickets&erid=2297604&kuid=457489 | https://www.ticketone.it/jova-beach-party-2019-biglietti.html?affiliate=ITT&doc=artistPages%2Ftickets&fun=artist&action=tickets&erid=2297604&kuid=457489 ]