Subject: Re: 22908394 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 - Richfield Avenue, Reading, GB - Broker UK - Case to be reassigned
From: Rosette Modiri <[email-masked]>
To: Tommaso Nisi <[email-masked]>
Date: Fri, 23 Aug 2019 09:06:27 -0700 (MST)

Flagged. 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 23 August, 2019 21:08:19 
Subject: Re: 22908394 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 - Richfield Avenue, Reading, GB - Broker UK - Case to be reassigned 

Hi Rose, 

I called buyer and she confirmed that went to pick tickets up at post office at 7.30 (as per delivery update status 07:22am 
Arrived at Kidderminster DO) and she had before the event (event at 8am) but probably would have been delivered later. 
Then she sent an attachment of email confirmation in which it was said that she would have received tickets no later than 22nd and she is stuck on that, complaining about delay in delivery as she had to reach the event before the beginning. 

Can we please ask if buyer is entitled for any kind of compensation? 

Thank you 

Tommaso 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 August, 2019 19:10:05 
Subject: 22908394 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 - Richfield Avenue, Reading, GB - Broker UK - Case to be reassigned 

Hi Rose, 

with reference to TID 22908394, buyer called chasing tickets as event is in 17 hours, while according to Royal Mail Special Delivery tickets will be delivered by 1pm tomorrow. 

Buyer provided proof of confirmation in which was guaranteed delivery within today, but it won't happen according to carrier's updates 

Can you please re-assign the case to a morning shift agent that could monitor the shipment updates and take action according to this? 

Thank you 

Tommaso