Subject: FW: Critical feature update - Event Restriction Reason codes
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Date: Fri, 23 Aug 2019 15:45:41 +0000

Hi,

This will be a very important update, you must have huddles with your teams. It will be released shortly on the OLS.

Please discuss this with each other so you have a deep understanding of it and for now agents should have your approval before choosing which reason code to use.

Kind regards,
Brian

From: John Meerholz
Sent: Friday 23 August 2019 16:42
To: CSLeads <[email-masked]>; Michelle Gubbins <[email-masked]>
Subject: Critical feature update - Event Restriction Reason codes
Importance: High

All - as discussed, we are replacing the current 'Event Restriction' reason code with three new 'Event restriction' reason codes, which are to be used in specific circumstances only.

The training team will release a comms to all agents/TL's shorty, all agents are required to pass a test with a 100% pass mark.  There are separate tests for the buyer and seller team agents.   Agents from the payments and compliance teams are required to pass both tests.

Please arrange to have huddles with your teams and confirm back to me once done, I would like to stress that it is critical that your agents understand the importance of using the correct reason code.

The new codes should be out by Monday afternoon, I'll send a note around to let you know.

Let me know if any questions
John