Subject: Re: 22890947 - Jovanotti - 24/08/2019 - Top Corona Plan, Marebbe, IT - Fan Seller - Case to be checked for reverse of seller's charges
From: Rosette Modiri <[email-masked]>
To: Tommaso Nisi <[email-masked]>
Date: Fri, 23 Aug 2019 08:28:32 -0700 (MST)

The seller charge will not be removed here as advised. 

From: "Rosette Modiri" <[email-masked]> 
To: "Tommaso Nisi" <[email-masked]> 
Sent: Friday, 23 August, 2019 17:18:36 
Subject: Re: 22890947 - Jovanotti - 24/08/2019 - Top Corona Plan, Marebbe, IT - Fan Seller - Case to be checked for reverse of seller's charges 

Flagged. 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 August, 2019 22:06:58 
Subject: 22890947 - Jovanotti - 24/08/2019 - Top Corona Plan, Marebbe, IT - Fan Seller - Case to be checked for reverse of seller's charges 

Hi Rose, 

with reference to TID 22890947, buyer purchased paper tickets in this transaction, but seller missed MSBD, shipped the following day but the order was substituted to TID 22904799. 

In the meantime buyer received paper tickets from TID 22890947 but in order TID 22904799 buyer received a full refund + voucher because seller uploaded a scan copy of a paper ticket, with sale cancelled for the same reason. 

As in TID 22890947 buyer received tickets anyway before the event, can we please check if seller can have the charges removed and if he has to return tickets or can keep them along with refund? 

Thank you 

Tommaso