Subject: Re: 22908394 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 - Richfield Avenue, Reading, GB - Broker UK - Case to be reassigned
From: Rosette Modiri <[email-masked]>
To: Tommaso Nisi <[email-masked]>
Date: Fri, 23 Aug 2019 04:52:08 -0700 (MST)

Hi Tommaso, 

Please call this buyer to check if they received tickets otherwise, please escalate to payments to refund buyer. 

Regards, 
Rosette 

From: "Tommaso Nisi" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 August, 2019 19:10:05 
Subject: 22908394 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 - Richfield Avenue, Reading, GB - Broker UK - Case to be reassigned 

Hi Rose, 

with reference to TID 22908394, buyer called chasing tickets as event is in 17 hours, while according to Royal Mail Special Delivery tickets will be delivered by 1pm tomorrow. 

Buyer provided proof of confirmation in which was guaranteed delivery within today, but it won't happen according to carrier's updates 

Can you please re-assign the case to a morning shift agent that could monitor the shipment updates and take action according to this? 

Thank you 

Tommaso