Subject: Re: 22705981 Reassign for calling
From: Rosette Modiri <[email-masked]>
To: Adrian Navarro <[email-masked]>
Cc: Valeria Julia <[email-masked]>, Kritika Mirchandani <[email-masked]>
Date: Thu, 22 Aug 2019 08:56:00 -0700 (MST)

Hi Adrian, 

Can you please take ownership of this case. 

Kind Regards, 
Rosette 

From: "Kritika Mirchandani" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Cc: "Valeria Julia" <[email-masked]> 
Sent: Thursday, 22 August, 2019 11:38:45 
Subject: Re: 22705981 Reassign for calling 

Hi Rose, 

Can you please re-assign this case to any of your ES agents? 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 22 August, 2019 11:19:04 
Subject: 22705981 Reassign for calling 

Respected Ma'am, 

This is a complex case. The broker created the label on 4th but he shipped on 19th and tix got delivered on 20th. Buyer has the tix in her hand but as the TN was not moving, we refunded the buyer and this has been processed. 

Now buyer is saying that why she has to return the tix if A) didnt get the refund B) wants the tix. 

I believe a call back would be easier to explain what happened and persuade to return the tix. Please keep in mind seller missed the MSBD by many days and created a label and didnt ship till many days after. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.