Subject: Re: 22911874 / Event Creamfields 2019 - 3 Day / 23/08/2019 12:00 / Fan Seller / Re-assign to another agent
From: Rosette Modiri <[email-masked]>
To: Dao Mohammed <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>
Date: Thu, 22 Aug 2019 07:55:00 -0700 (MST)

Hi Dao, 

Please ask this seller to create a new listing and provide us with the LID in order to contact LMS. The seller shipped tickets manually and didn't inform us therefore the order was subbed and now tickets are delivered to our office by Royal mail. 

Regards, 
Rosette 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 22 August, 2019 19:09:36 
Subject: 22911874 / Event Creamfields 2019 - 3 Day / 23/08/2019 12:00 / Fan Seller / Re-assign to another agent 

Hi Rose, 

In regards to the above mentioned TID, I was discussing the case with the seller and suddenly the line got disconnected, can you please re-assign this case to another agent and asking him to contact seller as we need him to create a new LID to get it active for selling. 

Scenario: The seller shipped the tickets within the MSBD but could not update the tracking as he ship it manually and could not find the link update the TN. Can you please get this checked with the LMS team if they have received the tickets so the seller can be requested to create a new LID which can be turn active. Also seller did ship the tickets before MSBD manually through RMSD JS544353478GB which we did received in the morning, hence can you please also check if reversing the charge is possible. 

Regards, 
Wamiq