Subject: Re: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller Broker US: Buyer asking for the refund
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Brian Sexton <[email-masked]>
Cc: "Kalimasi Akonga, Marvin" <[email-masked]>
Date: Thu, 22 Aug 2019 09:58:45 +0000

@Brian Sexton<mailto:[email-masked]> seller uploaded QR code instead of transferring the tickets to buyer via TMMT.

Buyer never received any update regarding the DP having been changed.  They contacted us after the event confirming that they never received the tickets.

No proof has been requested from the buyer as when checking the e-tickets on CSL, we clearly see that they are Qr code.

Can we please fully refund buyer here even though they reported this after the event ?

It is initially seller's fault for changing the DP.

Thanks,

Claire

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From: Rosette Modiri <[email-masked]>
Sent: 22 August 2019 09:49
To: India Inbox <[email-masked]>
Cc: Kalimasi Akonga, Marvin <[email-masked]>
Subject: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller Broker US: Buyer asking for the refund

Hi There,

With reference to TID 22896217, the seller uploaded mobile QR codes however the delivery plan was TicketMaster Mobile - Ticket Transfer therefore the buyer couldn't download tickets and didn't attend the event.

Event got over 1 day(s), 10 hours ago.

Could you please ask CSNY to confirm if we can refund the buyer here.

Kind Regards,
Rosette
________________________________
From: "Kalimasi Akonga, Marvin" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 21 August, 2019 22:39:34
Subject: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller  Broker US: Buyer asking for the refund

Hi Rosette

With this TID 22896217 Buyer emailed asking for refund as he did not received ticket for the event. actually buyer received an emailed informing ticket have been transferred but was unable to download them.
DP for this transaction is TicketMaster Mobile - Ticket Transfer but seller uploaded a QR code instead of transferring the ticket to buyer. Buyer was not advised about how to download the ticket  and there were no option for the buyer to download the ticket

please could contact the relevant department if the buyer will be refunded or not

Regards,
Marvin