Subject: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller Broker US: Buyer asking for the refund
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: "Kalimasi Akonga, Marvin" <[email-masked]>
Date: Thu, 22 Aug 2019 02:49:03 -0700 (MST)

Hi There, 

With reference to TID 22896217, the seller uploaded mobile QR codes however the delivery plan was TicketMaster Mobile - Ticket Transfer therefore the buyer couldn't download tickets and didn't attend the event. 

Event got over 1 day(s), 10 hours ago. 

Could you please ask CSNY to confirm if we can refund the buyer here. 

Kind Regards, 
Rosette 

From: "Kalimasi Akonga, Marvin" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 22:39:34 
Subject: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller Broker US: Buyer asking for the refund 

Hi Rosette 

With this TID 22896217 Buyer emailed asking for refund as he did not received ticket for the event. actually buyer received an emailed informing ticket have been transferred but was unable to download them. 
DP for this transaction is TicketMaster Mobile - Ticket Transfer but seller uploaded a QR code instead of transferring the ticket to buyer. Buyer was not advised about how to download the ticket and there were no option for the buyer to download the ticket 

please could contact the relevant department if the buyer will be refunded or not 

Regards, 
Marvin