Subject: TID 22896217 : Haim - Chase Sound Check : 20/08/2019 : The Rooftop At Pier 17, New York, US: Power Seller Broker US: Buyer asking for the refund
From: "Kalimasi Akonga . Marvin" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 21 Aug 2019 10:09:34 -0700 (MST)

Hi Rosette 

With this TID 22896217 Buyer emailed asking for refund as he did not received ticket for the event. actually buyer received an emailed informing ticket have been transferred but was unable to download them. 
DP for this transaction is TicketMaster Mobile - Ticket Transfer but seller uploaded a QR code instead of transferring the ticket to buyer. Buyer was not advised about how to download the ticket and there were no option for the buyer to download the ticket 

please could contact the relevant department if the buyer will be refunded or not 

Regards, 
Marvin