Subject: FW: Update on EventID: 3894825 - Benfica vs FC Porto
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Anna Jeanne <[email-masked]>
Date: Wed, 21 Aug 2019 15:13:12 +0000

FYI

From: Anna Jeanne
Sent: Wednesday 21 August 2019 15:59
To: CSLeads <[email-masked]>
Subject: Update on EventID: 3894825 - Benfica vs FC Porto

Hi All,

Please see below regarding the EventID: 3894825 - Benfica vs FC Porto:

Most of the tickets will be delivered via Benefica Mobile App:

  *   As we do not have enough time to roll out the new Delivery Plan, we will be switching the delivery method on the affected orders to Tickets Master Mobile Transfer
  *   Once the Delivery Plan is changed, the buyer will receive an automatic email saying that their tickets are switched to TicketMaster Mobile and they need to download the TicketMaster App - which is incorrect
  *   Straight after that, Special Ops will be sending an email to the buyers advising them of the correct mobile application that they need to download (Benefica Mobile App):

  *   In case of any buyers' contacts,  the agent can inform them to follow the instruction in the Benefica Mobile App email that they have received from us.

We have asked the Training Team to send a comms out to the floor.

If you have any questions, please let me know.

Thanks,
Anna