Subject: 22902593 - Calvin Harris & The Chemical Brothers & Martin Grrix - Creamfields 2019 - 4 Day - 22/08/2019 12:00 - Daresbury Estate, Halton, GB - buyer informed e tixs are not valid
From: Parvez Alam <[email-masked]>
To: india inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Wed, 21 Aug 2019 05:09:22 -0700 (MST)

Hi there, 

Buyer purchased paper tickets initially under TID: 22900407 but the order got substituted as the seller was not able to fulfil. The delivery plan for the new order 22902593 is e-tickets. However, seller has provided us a proof of conversation with the organisers which states that the organisers don't accept e-tickets. 

Now, the buyer is asking for paper tickets only. Emails sent to the seller are getting bounced, agent tried to call the seller but he is not responding. Event is just 23 hours away now, can you please check if we can sub this order. 

Kind Regards 
Parvez Khan 

From: "Valentina Bonente" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Wednesday, 21 August, 2019 17:22:25 
Subject: 22902593 - Calvin Harris & The Chemical Brothers & Martin Grrix - Creamfields 2019 - 4 Day - 22/08/2019 12:00 - Daresbury Estate, Halton, GB - buyer informed e tixs are not valid 

Hi Parvez, 

This buyer contacted us informing that e tickets for this event are not allowed. She previously purchased paper tickets but the previous seller did not fulfil. We subbed and now DP is E tickets. She contacted event organisers and she sent a screenshot of the conversation where they inform that e tickets will not accepted. Proof attached. 

I tried to call seller twice but he is not replying. 

Can you please check this case. Please re assign to an EN agent if no reply by tonight as from tomorrow I will be on long leave. 

Thanks 
Valentina