Subject: FW: 22890806 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 08:00 - Richfield Avenue, Reading, GB - fan seller - need to contact agent
From: Brian Sexton <[email-masked]>
To: Graham Byrne <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Valentina Bonente <[email-masked]>
Date: Tue, 20 Aug 2019 16:58:47 +0000

Hi Graham,

The buyer has responded and you left a note asking to be informed, could you please take a look?

Kind regards,
Brian

From: Rosette Modiri <[email-masked]>
Sent: Tuesday 20 August 2019 17:56
To: India Inbox <[email-masked]>
Cc: Valentina Bonente <[email-masked]>
Subject: TID: 22890806 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 08:00 - Richfield Avenue, Reading, GB - fan seller - need to contact agent

Hi There,

With reference to TID 22890806, the buyer is requesting to receive tickets by tomorrow as they purchased early entry. There is a case note left by Graham.Byrne, stating " FU to call buyer and explain there will be no early entry - if buyer calls please send to me"

The order is subbed to TID 22899086 and buyer has been partially refunded £50 under product error.

Could you please inform Graham.Byrne that the buyer has contacted and is requesting for tickets by tomorrow.

Kind Regards,
Rosette
________________________________
From: "Valentina Bonente" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 20 August, 2019 19:43:58
Subject: 22890806 - Foo Fighters & The 1975 & Twenty One Pilots - Reading Festival 2019 - 3 Day - 23/08/2019 08:00 - Richfield Avenue, Reading, GB - fan seller - need to ocntact agent

Hi Rose,

THis buyer contacted informing he needs tickets by tomorrow as he purchased early entry. This case was subbed as seller did not fulfil. Here the note of agent Graham.Byrne: CSR - Task created from WorkItem 17287681: Please partial refund the buyer £50 under product error as we cannot provide early access at LMS - FU to call buyer and explain there will be no early entry - if buyer calls please send to me

Can you please contact this agent in order to look into this.

Thanks
Valentina