Subject: RE: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller
From: Brian Sexton <[email-masked]>
To: Rosette Modiri <[email-masked]>, Claire Dechambre <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Tue, 20 Aug 2019 13:17:19 +0000

Hi @Claire Dechambre<mailto:[email-masked]>,

They won't be unblocked by fraud;

Kind regards,
Brian

From: India Inbox
Sent: Tuesday 20 August 2019 14:09
To: Rosette Modiri <[email-masked]>; Brian Sexton <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: Re: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller

@Brian Sexton<mailto:[email-masked]> can we please review with Fraud why is the seller under  TID 22790801 blocked ?

Maks already escalated to payment who advised that they won't pay seller. Question is why is the seller blocked and is there a chance that they'd be unblocked ?

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 20 August 2019 12:08
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Maksim Semenov <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller

Hi There,

With reference to TID 22790801, the seller is blocked by Fraud and payments team already confirmed that they'll not be able to initiate the payment. Actually the seller is still chasing his payment.

Could you please request Fraud Team to explain the reason why the seller has been blocked here.

Kind Regards,
Rosette
________________________________
From: "India Inbox" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 August, 2019 02:42:16
Subject: Re: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller

Hi

The cases have separate issues

22790801 this seller is blocked by Fraud, payments wont be initiated

22106163 this sellers payment has only been paused. Please escalate this case to payments and request that they untick stop payment if no issues have been reported by the buyer

Kind regards,

Sinqobile

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 9, 2019 11:17 AM
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Maksim Semenov <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller

Hi There,

With reference to TID 22790801, the seller is chasing his payment however in payment diagnostic it's showing Liase with fraud, payment method must be unblocked through the User Tab.

Please note that the seller of TID 22106163 is facing the same issue as well.

Could you please check with Fraud team if these sellers' getting paid methods could be unblocked?

Kind Regards,
Rosette
________________________________
From: "Maksim Semenov" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 August, 2019 15:35:41
Subject: 22790801 - The Rolling Stones - 01/08/2019 - MetLife Stadium, East Rutherford, US - Fan Seller - Unblock seller

Hi Rose!

With reference to above TID's: 22790801 - 22106163 sellers is chasing payment.

I checked case and in payment diagnostic found information: The seller is allowed to be paid
No Untick 'Stop Payment' in Users Main Tab -> User Sub Tab

Can we please ask Fraud Team will this seller be paid or not?

Regards
Maks!