Subject: Minutes Of Meeting 20/08/2019
From: Mansi Chhabra <[email-masked]>
To: Saurabh <[email-masked]>
Cc: Sankarshan Rajan <[email-masked]>, Team Lead <[email-masked]>
Date: Tue, 20 Aug 2019 04:16:27 -0700 (MST)

Hello Sir, 

Process Meeting: Date and Time 20/08/2019,16:10 (IST). 

Minutes of Meeting: 

Attendees from Limerick: Brian 
Attendees from India: Mansi , Kritika , Parvez , Rosette, Sankarshan 

Agenda items: 

PRODUCTIVITY: Brian started meeting with productivity report from 01/08/2019 - 20/08/2019. He also discussed about the agents who did highest number of emails. Some of them are : Sadaf (JP) ; Maksim (RU) ; Fatoumata (DE) ; Valeria (ES) ; Shelsea (PT). The agent who did lowest number of emails are : Arnold (FR) ; Nitesh Singh (EN) ; Dheeraj (EN). Amitej ; Kunal and David had low productivity as they usually work on High Risk Tool. 

Brian also discussed the productivity of the date 18/08/2019 - 19/08/2019- The highest emails sent by the agents are : Valentina (IT) ; Fatoumata (DE); Daniele (IT). The low productivity of the agents are : Nitesh Singh (EN) ; Naveen Kumar (EN) and Amitej ( who generally work on High Risk Tool ). 

CSS (customer satisfaction score) : Brian informed that the CSS score is not accurate as the call data is not added to the report. 

Process: Brian also informed that we need to fill the template if there is any audit review and also he will share the new template. He also informed that the Tech Team is working on New Call Tracker also. 

Kind Regards, 
Mansi Chhabra