Subject: Re: 22134072 - Metallica - 21/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Fake tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Date: Tue, 20 Aug 2019 04:35:15 +0000

@Maksim Semenov<mailto:[email-masked]> when you're in, can you please come to me or else simply let me know so we can review it together ?

The proof provided are in Russian so I'll have a bit of trouble myself understating it 🙂

Thanks,
Claire

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From: Rosette Modiri <[email-masked]>
Sent: 19 August 2019 15:24
To: India Inbox <[email-masked]>
Cc: Maksim Semenov <[email-masked]>
Subject: TID: 22134072 - Metallica - 21/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Fake tickets

Hi There,

With reference to TID 22134072, the buyer purchased tickets in Golden section and had reported multiple times that tickets received were not in the same section as purchased then when the buyer arrived at the venue, they were told that tickets received are in FAN section and the event organisers never sold tickets in Golden Section.

The buyer has provided the proof of the confirmation email received from the event organisers.

Could you please inform seller support to request for proof of purchase from the Broker RU.

Kind Regards,
Rosette
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From: "Maksim Semenov" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Wednesday, 14 August, 2019 19:39:03
Subject: 22134072 - Metallica - 21/07/2019 - Luzhniki Stadium, Moscow, RU - Broker RU - Fake tickets

Hi Rosette!

With reference to above TID please check case!

Buyer purchased tix - Fan Zone Golden circle and received - Fan Zone Golden circle, but!

At the event Buyer tried to gain entry in golden circle, but the person who was checking tix told him that his tickets are not for golden circle. In the parsing room it was explained to the B that the tickets were drawn in Photoshop, because there are no such fonts that golden circle was written in kassir.ru, there were also no names, although there are names on all such tickets. They informed B that it were only tix for the fan zone and that kassir.ru did not sold tickets in golden circle and they did not even have them on sale.
Buyer also attached email conversation with kassir.ru customer support where they confirmed that it were simple tix in fan zone.

Can you please ask relevant department How much can we refund this Buyer?

Regards
Maks!