Subject: 22467438-Ariana Grande-3386764-19/08/2019-London-Broker UK-Buyer has not received the tickets
From: Parvez Alam <[email-masked]>
To: india inbox <[email-masked]>
Cc: Akanksha Kwatra <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Mon, 19 Aug 2019 06:12:43 -0700 (MST)

Hi there, 

With reference to TID: 22467438, seller made error in transfer email address, used [email-masked] instead of [email-masked]. The case was already escalated to seller support 4 days ago. However, no action has been taken since then. The event is now just 4 hours away. 

Can you please contact Seller Support team so that the tickets to the correct email address: [email-masked] 

Thank you for your co-operation. 

Kind Regards 
Parvez Khan 

From: "Akanksha Kwatra" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Monday, 19 August, 2019 18:04:39 
Subject: 22467438 , Ariana Grande , 3386764 , 19/08/2019 , London , Broker UK , Buyer has not received the tickets 

Hi Parvez, 

With reference to the above TID, the seller made an error and transferred the tickets to wrong email address and the case was escalated to SS team 3 days ago to ask the seller to re transfer. 

Now the buyer contacted us asking for tickets as event is in 5 hrs. Can you please forward this to SS team to contact the seller here. 

Buyer's correct email address- [email-masked] 

Kind Regards, 
Akanksha