Subject: FW: [Important Wiki Update] - Flash Mobile Delivery AXS
From: Brian Sexton <[email-masked]>
To: Team Lead <[email-masked]>
Cc: Cian Madigan <[email-masked]>
Date: Mon, 19 Aug 2019 10:47:51 +0000

FYI

From: CS Training
Sent: Monday 19 August 2019 11:47
To: CSLeads <[email-masked]>; Meghan Flanagan <[email-masked]>; Stephen Blake <[email-masked]>; Shauna Hedderman <[email-masked]>; Ricardo Fernandes <[email-masked]>
Cc: Jana Garbe <[email-masked]>
Subject: [Important Wiki Update] - Flash Mobile Delivery AXS
Importance: High

Hi all,

Please note, we have added a new trouble shooting step to the Wiki on OLS, this update has been implemented to the 'Flash Mobile Delivery - AXS' page.

This update involves "How to change the country region to retrieve the tickets purchased - iPhone only".

In the update we have provided the agents with a guide to follow should the buyer claim they cannot retrieve the tickets purchased via the AXS application due to the incorrect region set on their iPhone device ie: (US/UK).

Please kindly advise your agents to carefully read through the page and mark as complete once read and understood at their earliest convenience.

Kind regards,
Cian