Subject: Fwd: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant
From: Mansi Chhabra <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>, Vijender Sharma <[email-masked]>
Date: Mon, 19 Aug 2019 03:06:23 -0700 (MST)

Hi Rose, 

Can you please assign this case to any Italian agent as buyer is not able to speak English language? 

Summary of the case : 

-6 days, 14 hours 
-UPS - Out for delivery 08/19/2019 7:39 A.M. 
-Buyer LDA departure on 15/08/2019 
- Tickets shipped to buyer's home address. 

Could you please ask the agent to contact the buyer to check if they have someone at home who can ship the tickets via the fastest available delivery method to the buyer’s LDA, they can provide a shipping receipt and we will reimburse them for the shipping costs. 

Kind Regards 
Mansi Chhabra 

From: "Wamiq Ahmad" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Monday, August 19, 2019 3:34:27 PM 
Subject: Re: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi Mansi, 

In regards to the above mentioned TID, I have contacted the buyer and he does not speak English but speaks Italian. Can you please get this assigned to an Italian agent. 

Regards, 
Wamiq 

From: "Mansi Chhabra" <[email-masked]> 
To: "Wamiq Ahmad" <[email-masked]> 
Cc: "Vijender Sharma" <[email-masked]> 
Sent: Monday, 19 August, 2019 14:29:16 
Subject: Fwd: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi Wamiq, 

Please take the ownership of this case. 

-6 days, 14 hours 

-UPS - Out for delivery 08/19/2019 7:39 A.M. 

-Buyer LDA departure on 15/08/2019 

- Tickets shipped to buyer's home address. 

Could you please contact the buyer to check if they have someone at home who can ship the tickets via the fastest available delivery method to the buyer’s LDA, they can provide a shipping receipt and we will reimburse them for the shipping costs. 

Kind Regards 
Mansi Chhabra 

From: "Brian Sexton" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Cc: "ingrid gallinaro" <[email-masked]> 
Sent: Monday, August 19, 2019 2:23:46 PM 
Subject: RE: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi Mansi, 

Could you please ask an agent to contact the buyer to check if they have someone at home who can ship the tickets via the fastest available delivery method to the buyer’s LDA, they can provide a shipping receipt and we will reimburse them for the shipping costs. 

Let me know if the buyer can do this or not. 

Kind regards, 

Brian 

From: India Inbox 
Sent: Sunday 18 August 2019 08:49 
To: Brian Sexton <[email-masked]> 
Cc: Mansi Chhabra <[email-masked]> 
Subject: Re: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi Brian, 

7 days, 15 horas 

UPS - In transit since 16/08/2019 10:10 am. 

Buyer LDA departure on 15/08/2019 

Could you please give the approval in here to move to replacement as the LDA was not provided to Seller and tix was delivered to IT instead US? Departure Date: 

Kind regards. 

Ingrid 

From: Mansi Chhabra < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 18, 2019 4:02 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Vijender Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi, 

With reference to TID: 20967246, agent received an overdue follow up. Previous agent flagged the case to TL Grant but there is no update. 

Could you please ask TL Grant to provide any update on this case. 

Kind Regards 

Mansi Chhabra 

From: "Vijender Sharma" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mansi Chhabra" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 18, 2019 9:24:09 AM 
Subject: 20967246 Burning Man 2019 - Week Pass 25-08-2019 Gerlach-US Broker-UA Check with TL Grant 

Hi Mansi 

This case has been flagged to TL Grant by agent daniela.zacchino. Here the tickets had to be shipped to US address 

but they were shipped to Italian address although the travel address was updated. Please check the case and update 

as soon as possible. 

Regards 

Vijender