Subject: Re: Reassign
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Sun, 18 Aug 2019 19:25:10 -0700 (MST)

Hi Rosette, 

Can you please re-assign this case to any of your ES agents as we need to call the buyer. 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Sunday, 18 August, 2019 15:16:09 
Subject: Reassign 

Respected Ma'am, 

The buyer of the case 22245964 came to us thru email claiming wrong tix. after investigation I found out that tix are really wrong so i offered partial refund with deadline for Sunday 18/8. buyer has not replied to both my emails. 

As event is in 60+ days, can we get one of the night shift agents to call this buyer before we escalate for partial refund? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.