Subject: Re: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via Ticketmaster
From: India Inbox <[email-masked]>
To: CS.NewYork <[email-masked]>
Cc: Lena Wegner <[email-masked]>, Rosette Modiri <[email-masked]>
Date: Sun, 18 Aug 2019 15:17:28 +0000

@CS.NewYork<mailto:[email-masked]>

Can you please assist here?

  *   DP is TMMT
  *   Buyer claiming no tickets
  *   Event is tonight
  *   Proof attached

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]>
Sent: Sunday, August 18, 2019 3:15:14 PM
To: India Inbox <[email-masked]>
Cc: Lena Wegner <[email-masked]>
Subject: TID: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via Ticketmaster

Hi There,

With reference to TID 20539362, the buyer is chasing their tickets and provided the proof of ticketmaster account without tickets. The case has been escalated several times to seller support but there is no update yet.

Could you please request CSNY to inform the Broker US to re-transfer the tickets to buyer as the event is in  11 hours away.

Kind Regards,
Rosette
________________________________
From: "Lena Wegner" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 18 August, 2019 19:39:49
Subject: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via ticketmaster

Hi Rosette,

With reference to TID: 20539362, the buyer is chasing her tickets that she purchased on 22/02/2019. She has sent us the proof that she did not receive any tickets and the case has been escalated several times to SS but no update yet. Event takes place in 13 hours and buyer will have to drive at least 3 hours to the event (elderly couple in their 60s).

Can you check with SS for an update, can we replace?

Thank you for your consideration.

Kind Regards
Lena