Subject: TID: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via Ticketmaster
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Lena Wegner <[email-masked]>
Date: Sun, 18 Aug 2019 08:15:14 -0700 (MST)

Hi There, 

With reference to TID 20539362, the buyer is chasing their tickets and provided the proof of ticketmaster account without tickets. The case has been escalated several times to seller support but there is no update yet. 

Could you please request CSNY to inform the Broker US to re-transfer the tickets to buyer as the event is in 11 hours away. 

Kind Regards, 
Rosette 

From: "Lena Wegner" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Sunday, 18 August, 2019 19:39:49 
Subject: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via ticketmaster 

Hi Rosette, 

With reference to TID: 20539362, the buyer is chasing her tickets that she purchased on 22/02/2019. She has sent us the proof that she did not receive any tickets and the case has been escalated several times to SS but no update yet. Event takes place in 13 hours and buyer will have to drive at least 3 hours to the event (elderly couple in their 60s). 

Can you check with SS for an update, can we replace? 

Thank you for your consideration. 

Kind Regards 
Lena