Subject: 20539362- The Rolling Stones - 18/08/2019 19:30 - Levi's Stadium, Santa Clara, US - Broker US - Tickets not transferred via ticketmaster
From: Lena Wegner <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 18 Aug 2019 07:09:49 -0700 (MST)

Hi Rosette, 

With reference to TID: 20539362, the buyer is chasing her tickets that she purchased on 22/02/2019. She has sent us the proof that she did not receive any tickets and the case has been escalated several times to SS but no update yet. Event takes place in 13 hours and buyer will have to drive at least 3 hours to the event (elderly couple in their 60s). 

Can you check with SS for an update, can we replace? 

Thank you for your consideration. 

Kind Regards 
Lena