Subject: Fw: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Sun, 18 Aug 2019 11:45:19 +0000

Hi Rosette

Please assign agent to call buyer and confirm they use new tickets

Kind regards,

Breda

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From: Jose Prieto <[email-masked]>
Sent: Sunday, August 18, 2019 11:22 AM
To: Evan Quinlivan <[email-masked]>; India Inbox <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: Re: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale

Hi all,

This broker uploaded correct tickets because the old tickets were duplicated.

Please call the buyer advising to download the new tickets. Buyer will keep the partial refund.

Kind regards

Jose

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From: Evan Quinlivan <[email-masked]>
Sent: 18 August 2019 11:44:45
To: India Inbox <[email-masked]>; Jose Prieto <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: Re: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale

@Jose Prieto<mailto:[email-masked]> can you please call the broker.

Evan Quinlivan

Senior Customer Facing Team Leader

[viagogo]

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From: India Inbox <[email-masked]>
Sent: Sunday 18 August 2019 11:36:55
To: Evan Quinlivan <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>; Mansi Chhabra <[email-masked]>
Subject: Re: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale

@Evan Quinlivan<mailto:[email-masked]>

Hi Evan

  *   Broker SE contacting CF line
  *   Broker uploaded wrong tix and would like to correct mistake
  *   Buyer was already offered partial refund and accepted and this has been processed
  *   Could you assign an agent to call back broker and inform them of this?

Kind regards,

Breda

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From: Mansi Chhabra <[email-masked]>
Sent: Sunday, August 18, 2019 10:32:26 AM
To: India Inbox <[email-masked]>
Cc: Wamiq Ahmad <[email-masked]>
Subject: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale

Hi,

With reference to TID: 22833619,  broker called us informing that he tried the different and the SS line is unreachable today. Broker wants to upload the correct tickets as he mistakenly uploaded the wrong section tickets. The event is in 4 hours.

Could you please ask SS team to look into the case.

Kind Regards
Mansi Chhabra

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From: "Wamiq Ahmad" <[email-masked]>
To: "Mansi Chhabra" <[email-masked]>
Sent: Sunday, August 18, 2019 4:00:41 PM
Subject: 22833619 / Rammstein / 18/08/2019 / Oslo / Broker SE / Broker contacted regarding his sale

Hi Mansi,

In regards to the above mentioned TID, the broker has contacted us as the SS line is unreachable today. Broker wants to upload the correct tickets as he mistakenly uploaded the wrong section tickets. Can you please report this to the SS team and get this resolved further.

Regards,
Wamiq