Subject: Re: 21973751, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>, Special Ops Team <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Fri, 16 Aug 2019 15:30:25 +0000

@Special Ops Team<mailto:[email-masked]> can we please review this and confirm if the EID can be updated an adapted to this ?

The event is indeed personalised, however, the official website confirms that the tickets can only be personalised 15 prior the event date.

EID: 3688721

Official website link: http://ticket.renatozero.com/ita/event/zero-il-folle-in-tour/130613?idt=2299

@Alessandro Giannattasio<mailto:[email-masked]> please attached the link of the websites mentioned in the future. 🙂
If cannot find it, then we can ask seller to share proof/link as well.

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]>
Sent: 16 August 2019 12:28
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Subject: 21973751, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event

Hi There,

With reference to TID 21973751, the event is personalised and sellers are uploading non-personalised tickets therefore most of buyers are complaining. This particular seller has also uploaded non-personalised tickets and reported that tickets of this event can only be re-personalised 15 days prior to the event, tickets are already personalised with the original buyer's name and now the event is in 162 day(s), 9 hours away.

Could you please request Spec Ops team to investigate on this issue and advise the correct action to take here.

Link as proof :http://ticket.renatozero.com/ita/event/zero-il-folle-in-tour/130612?idt=2299<https://protect-eu.mimecast.com/s/D2CSCoV93sXYkA2h1486V?domain=ticket.renatozero.com>

Kind Regards,
Rosette
________________________________
From: "Alessandro Giannattasio" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Friday, 16 August, 2019 15:23:22

Subject: 21973751, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event

Hi Rose,

TID 21973751

Some buyers of this event (and all dates of the tour of this artist) came to us thru email informing the event personalised. According to the official website the personalisation is allowed 15 days before the event.
Buyers receive tickets with wrong names and they email in that tix are incorrect, seller ship tickets fulfilling MSBD but orders are substituted for this reason even if it's not seller's fault.

In this TID order is not subbed, because I flagged the case before following the wrong tickets procedure to ask what to do.

Can you please inform the relevant team in order to update the MSBD of the transaction related to this event?

Information about the event: Renato Zero, Il folle tour

Link to the event website: http://www.renatozero.com/<https://protect-eu.mimecast.com/s/8tsxCp864Fzo5g4IDtdnk?domain=renatozero.com>