Subject: 21973751, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Fri, 16 Aug 2019 05:28:40 -0700 (MST)

Hi There, 

With reference to TID 21973751, the event is personalised and sellers are uploading non-personalised tickets therefore most of buyers are complaining. This particular seller has also uploaded non-personalised tickets and reported that tickets of this event can only be re-personalised 15 days prior to the event, tickets are already personalised with the original buyer's name and now the event is in 162 day(s), 9 hours away. 

Could you please request Spec Ops team to investigate on this issue and advise the correct action to take here. 

Link as proof : [ http://ticket.renatozero.com/ita/event/zero-il-folle-in-tour/130612?idt=2299 | http://ticket.renatozero.com/ita/event/zero-il-folle-in-tour/130612?idt=2299 ] 

Kind Regards, 
Rosette 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 16 August, 2019 15:23:22 

Subject: 21973751, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event 

Hi Rose, 

TID 21973751 

Some buyers of this event (and all dates of the tour of this artist) came to us thru email informing the event personalised. According to the official website the personalisation is allowed 15 days before the event. 
Buyers receive tickets with wrong names and they email in that tix are incorrect, seller ship tickets fulfilling MSBD but orders are substituted for this reason even if it's not seller's fault. 

In this TID order is not subbed, because I flagged the case before following the wrong tickets procedure to ask what to do. 

Can you please inform the relevant team in order to update the MSBD of the transaction related to this event? 

Information about the event: Renato Zero, Il folle tour 

Link to the event website: [ http://www.renatozero.com/ | http://www.renatozero.com/ ]