Subject: Re: 22733696 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan seller - Burning Man profile
From: Rosette Modiri <[email-masked]>
To: Butila Sasi Yannick <[email-masked]>
Date: Fri, 16 Aug 2019 04:41:19 -0700 (MST)

Hi Yannick, 

Please advise the buyer to create the burning profile via the below link : 

1) Link where the buyer should be registered: 
[ https://profiles.burningman.org/ | https://profiles.burningman.org/ ] 

Once the account is created the buyer will confirm the correct email id in which the account is created in order for the seller to transfer the tickets. 

Kind Regards, 
Rosette 

From: "Rosette Modiri" <[email-masked]> 
To: "Butila Sasi Yannick" <[email-masked]> 
Sent: Thursday, 15 August, 2019 14:45:20 
Subject: Fwd: 22733696 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan seller - Burning Man profile 

Hi Yan, 

Could you please call the buyer here and suggest about the new delivery plan. 

Please provide the below instructions to buyer: 

1) Link where the buyer should be registered: 
https://profiles.burningman.org/ 

2) Link with instructions for buyers: 
https://help.burningman.org/hc/en-us/articles/360028597891-How- do-I-receive-tickets-or-a-vehicle-pass-that-have-been-transferred-to-me- 

Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 18:12:00 
Subject: 22733696 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan seller - Burning Man profile 

Hi Rosette! 

With reference to above TID please assign this case to French speaking agent to call the buyer. 

We need contact buyer and inform him that DP changed from paper ticket to Burning Man app ticket transfer. 
Buyer need create Burning Man profile in app using same email address when he purchased tickets. 
After that seller will transfer tickets using this app and buyer can get the personalised paper tickets at Will Call point. 
Event is 11 days away. 

Regards 
Maks! 

Hi [ mailto:[email-masked] | @Ritesh Sinha ] , 

First we need to check with final buyer in here to make sure if she agree with the new method available. 

Please make the buyer aware about all the steps. 

Kind regards. 

Ingrid 

From: Ritesh Sinha < [email-masked] > 
Sent: Tuesday, August 13 , 2019 1:51 PM 
To: India Inbox < [email-masked] > 
Cc: Parvez Alam < [email-masked] >; Maksim Semenov < [email-masked] > 
Subject: 22762879 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan Seller - Burner profile 
Hi, 

With reference to TID: 22762879, seller emailed, informed that she received an email from Burning Man event organiser that tickets will be made available at the Will Call point. 

Seller can also transfer the tickets to the buyer Burning Man app so that buyer can get the personalised paper tickets at Will Call point. Buyer must have Burner profile in order to receive the tickets. 

Can we please check if we can accept this delivery method. 

Thanks, 
Ritesh Sinha 

From: "Maksim Semenov" < [email-masked] > 
To: "Ritesh Sinha" < [email-masked] > 
Sent: Tuesday , 13 August, 2019 17:21:05 
Subject: 22762879 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan Seller - Burner profile 

Hi Ritesh! 

With reference to above TID please provide information to relevant department! 

Seller emailed us informing that she received email from Burning Man event organiser informing that tickets will not be delivered, and she can pick them up at the Will Call point of delivery. 
They also informed that she can provide her sold tix straight to the buyer using Burner profile app. The ticket from sellers account is transferred to the buyer. Further, the buyer can receive paper tickets already in his name at the Will Call point of issue, he is at the main gate of the entrance to the Burning man. 

Buyer must have Burner profile with same address when buyer purchased tickets. 

Can we please check if we can accept this delivery method? 

Regards 
Maks!