Subject: 3688721, Renato Zero, 25/01/2020 21:00, Palaflorio, Bari, IT, Personalised event
From: Alessandro Giannattasio <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 16 Aug 2019 02:53:22 -0700 (MST)

Hi Rose, 

TID 21973751 

Some buyers of this event (and all dates of the tour of this artist) came to us thru email informing the event personalised. According to the official website the personalisation is allowed 15 days before the event. 
Buyers receive tickets with wrong names and they email in that tix are incorrect, seller ship tickets fulfilling MSBD but orders are substituted for this reason even if it's not seller's fault. 

In this TID order is not subbed, because I flagged the case before following the wrong tickets procedure to ask what to do. 

Can you please inform the relevant team in order to update the MSBD of the transaction related to this event? 

Information about the event: Renato Zero, Il folle tour 

Link to the event website: [ http://www.renatozero.com/ | http://www.renatozero.com/ ]