Subject: Fwd: 18910816 - Pink - 07/08/2019 - CASA Arena Horsens, Horsens, DK - Broker DK - Partial refund for buyer
From: Rosette Modiri <[email-masked]>
To: Maksim Semenov <[email-masked]>
Date: Thu, 15 Aug 2019 06:08:59 -0700 (MST)

Flagged. 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 17:08:01 
Subject: Fwd: 18910816 - Pink - 07/08/2019 - CASA Arena Horsens, Horsens, DK - Broker DK - Partial refund for buyer 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 9 August, 2019 19:08:29 
Subject: Re: 18910816 - Pink - 07/08/2019 - CASA Arena Horsens, Horsens, DK - Broker DK - Partial refund for buyer 

Hi Rosette! 

I called this buyer and she informed that they attended event but there was not Row 6 and last row was 5. She also informed that there was a lot of people who received Row 6. 
All of them they stood. 

Please advise can we provide this buyer any compensation? 

Regards 
Maks! 

From: "Rosette Modiri" <[email-masked]> 
To: "Maksim Semenov" <[email-masked]> 
Sent: Friday, 9 August, 2019 15:27:02 
Subject: Re: 18910816 - Pink - 07/08/2019 - CASA Arena Horsens, Horsens, DK - Broker DK - Partial refund for buyer 

Hi Maksim, 

Please call this buyer in order to clarify what exactly happened at the venue. 

Regards, 
Rosette 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 9 August, 2019 13:53:26 
Subject: 18910816 - Pink - 07/08/2019 - CASA Arena Horsens, Horsens, DK - Broker DK - Partial refund for buyer 

Hi Rosette! 

With reference to above TID please check case 

Buyer purchased tickets for section 23 and received tickets for section 23 row 6 

When they come to the event they gain entry but there was no row 6 in section 23 and they were forced to stay outside the stands without any seated and standing places. 

Can we please check if we can provide any refund for this buyer? 

Regards 
Maks!