Subject: 22733696 - Burning Man 2019 - Week Pass - 25/08/2019 - Black Rock City, Gerlach, US - Fan seller - Burning Man profile
From: Maksim Semenov <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Wed, 14 Aug 2019 05:00:52 -0700 (MST)

Hi Rosette! 

With reference to above TID please assign this case to French speaking agent to call the buyer. 

We need contact buyer and inform him that DP changed from paper ticket to Burning Man app ticket transfer. 
Buyer need create Burning Man profile in app using same email address when he purchased tickets. 
After that seller will transfer tickets using this app and buyer can get the personalised paper tickets at Will Call point. 
Event is 11 days away. 

Regards 
Maks!