Subject: Re: Reassign Case
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Tue, 13 Aug 2019 23:22:20 -0700 (MST)

Hi Rose, 

Can you please assign this case to any of your agents. 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Wednesday, 14 August, 2019 08:29:34 
Subject: Reassign Case 

Respected Ma'am, 

The buyer of the case 22200523 needs to be phones as tix a\re wrong, we are offering partial refun but is not opening our emails. Buyer is from MX so I cant call. 

Can we ask Adrian, the only 13.30pm ES agent left for the month to call please? 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.