Subject: 22478618 - Renato Zero - 12/01/2020 - Mediolanum Forum, Milan, IT - Fan Seller - wrong tickets check
From: Mansi Chhabra <[email-masked]>
To: Valentina Bonente <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Vijeta lsm <[email-masked]>
Date: Tue, 13 Aug 2019 03:57:55 -0700 (MST)

Hi Valentina, 

Please take the ownership of this case as we need to call the buyer and the buyer speaks Italian. Please explain the buyer about price and follow the wrong ticket procedure. 

Kind Regards 
Mansi Chhabra 

From: "India Inbox" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Tuesday, August 13, 2019 3:33:45 PM 
Subject: Re: 22478618 - Renato Zero - 12/01/2020 - Mediolanum Forum, Milan, IT - Fan Seller - wrong tickets check 

Hi [ mailto:[email-masked] | 
@Mansi Chhabra ] , 

    * 152 days, 10 hours away 
    * Fan seller 
    * Paper Ticket 
Please follow the wrong tickets process. 

Buyer emailed complain about the price paid, please once the Italian agent call the buyer in here ask to explain about the price paid. 

Kind regards. 

Ingrid 

From: Mansi Chhabra <[email-masked]> 
Sent: Tuesday, August 13, 2019 3:01 AM 
To: India Inbox <[email-masked]> 
Cc: Vijeta lsm <[email-masked]> 
Subject: 22478618 - Renato Zero - 12/01/2020 - Mediolanum Forum, Milan, IT - Fan Seller - wrong tickets check 
Hi, 

With reference to TID: 22478618, buyer emailed claiming that he received wrong tickets. The tickets were in Italian language and previous agent flagged the case to Erika but there is no update on this case. 

Could you please ask Erika to provide any update on this case. 

Kind Regards 
Mansi Chhabra 

From: "Vijeta lsm" <[email-masked]> 
To: "Mansi Chhabra" <[email-masked]> 
Sent: Tuesday, August 13, 2019 8:28:28 AM 
Subject: 22478618 - Renato Zero - 12/01/2020 - Mediolanum Forum, Milan, IT - Fan Seller - wrong tickets check 

Hi Mansi 

With reference to the above mentioned TID please look into this case as the buyer claimed that the tickets are incorrect . the tickets are in italian language that'why an another agent sent the tickets to Erika to send to the Italian agents to look at if they are incorrect or not . if there is any update please let me know. 

Kind Regards 
vijeta