Subject: 22823086 - BoomTown Fair 2019 - 07/08/2019 - Matterley Bowl, Ovington, GB - Broker UK - Buyer blocked for fraud reported RAG
From: Tommaso Nisi <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 12 Aug 2019 02:46:02 -0700 (MST)

Hi Rosette, 

with reference to TID 22823086, buyer was blocked as fraud and called to report a RAG. According to system tickets were not downloaded by buyer (downloaded by internal user) and buyer confirmed that tried to show tickets from phone without printing them out. 

This case was already flagged to TL Anurag as buyer was blocked for fraud and was asking for refund after issues at the event. 

Can we please check updates about this and/or which could be the best resolution for this? 

Thank you for your consideration 

Tommaso