Subject: TID: 22659175, Flamengo vs Grêmio – Pacote de Hospitalidade, 10/08/2019 19:00, Maracana Stadium, Rio de Janeiro, BR, Primary order, Delivery issue
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Alessandro Giannattasio <[email-masked]>
Date: Fri, 9 Aug 2019 09:45:40 -0700 (MST)

Hi There, 

With reference to TID: 22659175, this is SMC case but the delivery plan has been changed and tickets will be delivered the day before or in the event day. The buyer provided his LDA but he received a facebook message from Lucas who said he's working for viagogo and they attempted to deliver tickets at the hotel address but nobody was present and the buyer has provided the proof of their Facebook conversation. 

Actually the buyer is requesting for a new delivery and has already informed the hotel about the delivery. 

Could you please check with Primary if they're the one who contacted the buyer via Facebook? 

Kind Regards, 
Rosette 

From: "Alessandro Giannattasio" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 9 August, 2019 20:57:22 
Subject: 22659175, Flamengo vs Grêmio – Pacote de Hospitalidade, 10/08/2019 19:00, Maracana Stadium, Rio de Janeiro, BR, Primary order, Delivery issue 

Hi Rose, 

in this TID 22659175 the buyer is chasing tix. He's travelling to Brazil from Italy and the event is in 1 day. 

He purchased tix with seller managed collection, then the delivery plan changed even if on CLS is still Seller Managed Collection and he was asked to specify a LDA. Buyer provided it, but Courier/new DP is not specified and the buyer says he got a message from a Viagogo Facebook account that they tried to deliver the tickets to the address provided but they didn't find anyone there (hotel address). 

I asked screenshot of the message he received on facebook. 

Can you please look into this case and check why these problems are there? 

Thanks 

Alessandro