Subject: 22659175, Flamengo vs Grêmio – Pacote de Hospitalidade, 10/08/2019 19:00, Maracana Stadium, Rio de Janeiro, BR, Primary order, Delivery issue
From: Alessandro Giannattasio <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 9 Aug 2019 08:27:22 -0700 (MST)

Hi Rose, 

in this TID 22659175 the buyer is chasing tix. He's travelling to Brazil from Italy and the event is in 1 day. 

He purchased tix with seller managed collection, then the delivery plan changed even if on CLS is still Seller Managed Collection and he was asked to specify a LDA. Buyer provided it, but Courier/new DP is not specified and the buyer says he got a message from a Viagogo Facebook account that they tried to deliver the tickets to the address provided but they didn't find anyone there (hotel address). 

I asked screenshot of the message he received on facebook. 

Can you please look into this case and check why these problems are there? 

Thanks 

Alessandro