Subject: Fwd: Cases to reassign
From: Daniele Castiglioni <[email-masked]>
To: Mutombo Muamba Arnold <[email-masked]>, Neha Sagar <[email-masked]>
Cc: Rosette Modiri <[email-masked]>
Date: Fri, 9 Aug 2019 02:16:40 -0700 (MST)

Hi All, 

please take ownership of the following cases: 

@Arnold take ownership of TID 22370887 and 22032986 

@Neha take ownership of TID 22501515 and 22827537. 

thanks for you cooperation. 

kind regards, 

Daniele 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 8 August, 2019 22:18:46 
Subject: Cases to reassign 

Hi Rose, 

Please find below all the case i have on my FU to reassign to another agents as today is my last working day. 
22370887 : The buyer reported an issue downloading the tickets. 
-I tried to contact the buyer with no success and emailed asking for proof and set up a FU to wait for it. 
-EN Case 
22032986 : DP is set as TMM however the Seller uploaded QR codes in place of the proof. 
-The buyer is unable to download the tickets 
-EN case that was flagged 
22501515 : Seller requested change of DP from Etix to Ptix 
-Waiting for buyer's DA 
-EN case 
22827537 : EN case that was flagged to reassign to the agent who was FU the case 

Regards, 
Edivaldo