Subject: Re: 22032986 - NF - Nate Feuerstein - 28/09/2019 19:00 (Local) - The Armory, Minneapolis, US - Broker US - Buyer is unable to download the tickets
From: Rosette Modiri <[email-masked]>
To: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Thu, 8 Aug 2019 09:58:05 -0700 (MST)

The buyer has received the correct mobile QR codes now 

From: "Edivaldo Manuel Augusto Pereira" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 8 August, 2019 19:56:27 
Subject: 22032986 - NF - Nate Feuerstein - 28/09/2019 19:00 (Local) - The Armory, Minneapolis, US - Broker US - Buyer is unable to download the tickets 

Hi Rose, 

The buyer of this transaction contacted reporting an issue downloading the tickets through the TMM app. During the investigation i found out that the Broker US uploaded a screenshot of the tickets instead of the proof of transfer, the reason why the buyer is unable to download them. 

Can we change the DP of this transaction to Etix and re-upload the tickets or request the Broker to transfer them through the TMM app? 

Regards, 
Edivaldo