Subject: Re: 22769082 - Real Madrid vs Tottenham & Bayern Munich vs Fenerbahçe - Audi Cup 2019 - Semi Finals - 30/07/2019 - Allianz Arena, Munich, DE - Broker DE - Please check case
From: Rosette Modiri <[email-masked]>
To: Maksim Semenov <[email-masked]>
Date: Thu, 8 Aug 2019 09:06:53 -0700 (MST)

Flagged. 

From: "Maksim Semenov" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 7 August, 2019 21:58:06 
Subject: 22769082 - Real Madrid vs Tottenham & Bayern Munich vs Fenerbahçe - Audi Cup 2019 - Semi Finals - 30/07/2019 - Allianz Arena, Munich, DE - Broker DE - Please check case 

Hi Rosette! 

With reference to above TID please check case! 

When the buyer tried to gain entry security stopped him and took to a separate room where the stadium employee said that for these tickets they received only half of the correct amount and Buyer need to pay 85 euros if he want to go to the stadium. He paid this amount and gain entry. Buyer provided a receipt for this unknown fee. 

Our agent already escalated this case to PT but they pushed back telling - Please kindly review the case again and inform why the seller is not to be charged for incorrect tix. 

Tix were correct and buyer gain entry but he paid 85 EUR extra. 

Can you please review this case and confirm how much we need refund the buyer? 

Regards 
Maks!