Subject: Fwd: 22621299 - Athletics, Men/Women Preliminary Rounds + Final - 06/08/2019 - Lima, PE - Broker HU - RAG
From: Kritika Mirchandani <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Valeria Julia <[email-masked]>
Date: Thu, 8 Aug 2019 05:30:00 -0700 (MST)

Hi Rose, 

Can you please re-assign this case to any available ES agent. 
Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "Valeria Julia" <[email-masked]> 
To: "Kritika Mirchandani" <[email-masked]> 
Sent: Thursday, 8 August, 2019 11:45:47 
Subject: 22621299 - Athletics, Men/Women Preliminary Rounds + Final - 06/08/2019 - Lima, PE - Broker HU - RAG 

Respected Ma'am, 

The buyer of this case came to us thru email before the event asking if this tix granted him entry to the preliminary rounds as well to the final as it was having a single date. An agent replied that yes, that despite the date, this is a multiple tix. 

So now buyer came on 7th (1 day after event) claiming he was RAGed as the date was not the same as the one he was wanting to go. 

We need to call this buyer to determine what happened exactly. I cant due to shift timings. Buyer is from Perú. Time to call is 19.30 of India. 

Thanking you in advance for your help. 

Kind Regards, 
Valeria.