Subject: RE: 22816208 - Sandy & Junior - 24/08/2019 20:00 (Local) - Allianz Parque, São Paulo, BR - Fan Seller - Tickets not sold as listed
From: "[email-masked]" <[email-masked]>
To: Cian Callanan <[email-masked]>, India Inbox <[email-masked]>, Rosette Modiri <[email-masked]>, Stephen Blake <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Date: Wed, 7 Aug 2019 16:56:47 +0000

Hi Claire,

It looks like the seller updated the listing notes himself on 06/08/2019.

They were changed from concession tix to full priced tickets directly from My Account:

Thanks,
Anna

From: Cian Callanan
Sent: Wednesday 7 August 2019 15:22
To: India Inbox <[email-masked]>; Rosette Modiri <[email-masked]>; Stephen Blake <[email-masked]>; [email-masked]
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]>
Subject: Re: 22816208 - Sandy & Junior - 24/08/2019 20:00 (Local) - Allianz Parque, São Paulo, BR - Fan Seller - Tickets not sold as listed

All queries must be sent to @[email-masked]<mailto:[email-masked]>

Moving CS Tech to BCC

________________________________
From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: 07 August 2019 15:18:18
To: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Stephen Blake <[email-masked]<mailto:[email-masked]>>; Customer Service Tech Team <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>; Stephen Blake <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22816208 - Sandy & Junior - 24/08/2019 20:00 (Local) - Allianz Parque, São Paulo, BR - Fan Seller - Tickets not sold as listed

@Customer Service Tech Team<mailto:[email-masked]> can this please be reviewed and confirm where the issue is coming from ?

Seller informed that they listed as concession but the system seems to have picked full price.

In the listing confirmation email, it confirms the concession listed bu seller. However, on TID: 22816208, it says full price.

Can this please be reviewed and explain ?

Thanks,
Claire

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: 07 August 2019 13:53
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Edivaldo Manuel Augusto Pereira <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22816208 - Sandy & Junior - 24/08/2019 20:00 (Local) - Allianz Parque, São Paulo, BR - Fan Seller - Tickets not sold as listed

Hi There,

With reference to above TID, the seller listed tickets as "Student Concession" however tickets were sold as "Full priced" tickets". The agent investigated the case under LID and found out that tickets were listed as "Student Concession". Tickets got sold and the seller will not be able to fulfil tickets as "Full priced" tickets", this seems to be as a technical issue.

Could you please contact Tech team in order to investigate if the issue is coming from our end or not.

Kind Regards,
Rosette
________________________________
From: "Edivaldo Manuel Augusto Pereira" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 7 August, 2019 18:35:14
Subject: 22816208 - Sandy & Junior - 24/08/2019 20:00 (Local) - Allianz Parque, São Paulo, BR - Fan Seller - Tickets not sold as listed

Hi Rose,

The Seller of the above transaction contacted us reporting an issue with the sale, the tickets were listed as "Student Concession" tickets and a confirmation email was sent to the Seller under LID 459735173 confirming the same but the tickets were sold under TID 22816208 as "Full priced" tickets.

Can you please forward this to Tech Team to verify whether that was an issue from our end or the type of the ticket was changed.

Regards,
Edivaldo