Subject: Fwd: TID 22651964: Benfica vs Ferreira :10/08/2019 : Estadio da Luz, Lisbon, PT: broker pt : middle seller received red pass instead of tickets
From: Worchuirin M <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: "Kalimasi Akonga, Marvin" <[email-masked]>
Date: Wed, 7 Aug 2019 09:54:47 -0700 (MST)

Hi Rose, 

Could you please ask Marvin to inform to buyer to send the pass to final buyer? 

Kind Regards, 
M.Worchuirin 

From: "Mario Gusman" <[email-masked]> 
To: "India Inbox" <[email-masked]> 
Cc: "Worchuirin" <[email-masked]>, "stephen blake" <[email-masked]> 
Sent: Wednesday, 7 August, 2019 14:01:15 
Subject: Re: TID 22651964: Benfica vs Ferreira :10/08/2019 : Estadio da Luz, Lisbon, PT: broker pt : middle seller received red pass instead of tickets 

Hello, 

Unfortunately for this match only very few regular tickets were made available. For that reason most sellers are going to fulfil with their season cards. 
This buyer will be able to attend with no issues and they can resell the tickets if they want. 
Regarding the return of the card, if they're able to return the card to the seller that'd be positive but they are not obliged to do that. If they do not wish to return the tickets the seller will simply reissue them. 

Note that our Prod team is working with SpecOps to create a mobile transfer option for Benfica's matches as the Redpass can also be sent via an App so we don't face this kind of issues anymore, but this still has no ETA. 

TL;DR : Buyer can resell or attend to the event with no issues. Tickets don't have to be returned to the seller but if they feel like returning them it would save this seller the hassle of issuing a new card (its complicated). 

I'll talk to this seller now and ask him not to send anything that was not authorized as it can cause unecessary friction with the buyers. 

Please let me know if there is anything else I can assist with here. 

Best regards, 

Mario Gusman 

Seller Support - PT-BR 

From: India Inbox <[email-masked]> 
Sent: 06 August 2019 17:59 
To: Mario Gusman <[email-masked]> 
Cc: Worchuirin M <[email-masked]>; Stephen Blake <[email-masked]> 
Subject: Re: TID 22651964: Benfica vs Ferreira :10/08/2019 : Estadio da Luz, Lisbon, PT: broker pt : middle seller received red pass instead of tickets 
Hi [ mailto:[email-masked] | 
@Mario Gusman ] , 

    * 4 days, 4 hours away 
    * In Transit 
    * [email-masked] - PT Broker 
    * Seller sold paper tickets and sent red pass card with instructions to send them back after the match 
    * Buyer has resold ticket through tid: 22814377 MSBD 07/08/2019 22:59. 
Could this be checked and seller be asked to fulfil order? 

Kind regards. 

Ingrid 

From: Worchuirin M <[email-masked]> 
Sent: Tuesday, August 6, 2019 4:42 PM 
To: India Inbox <[email-masked]> 
Cc: Rosette Modiri <[email-masked]>; Kalimasi Akonga . Marvin <[email-masked]> 
Subject: Re: TID 22651964: Benfica vs Ferreira :10/08/2019 : Estadio da Luz, Lisbon, PT: broker pt : middle seller received red pass instead of tickets 
Hi Ingrid, 

DP for this order is paper ticket however buyer received season pass and notes from the seller to return the pass after the match. 

Buyer has resold ticket through tid: 22814377 and has to fulfil by 07/08/2019 22:59. 

Could you please request seller support to contact Broker PT? 

Kind Regards, 
M.Worchuirin 

From: "Kalimasi Akonga . Marvin" <[email-masked]> 
To: "Worchuirin" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 6 August, 2019 22:05:25 
Subject: TID 22651964: Benfica vs Ferreira :10/08/2019 : Estadio da Luz, Lisbon, PT: broker pt : middle seller received red pass instead of tickets 

HI mike 

With TID 22651964 the middle seller received the red pass instead of tickets , can you check with the relevant department using this if the final buyer can attend the event ? 
Please note that the middle has to ship them to the final and the event will take place in 4 days 

Regards, 
Marvin