Subject: TID: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG
From: Rosette Modiri <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Mutombo Muamba Arnold <[email-masked]>
Date: Wed, 7 Aug 2019 03:59:51 -0700 (MST)

Hi There, 

As advised earlier, the agent escalated the case to payment to refund the buyer but payment team came on the case and requesting for the confirmation email from POC Maiwenn in order to refund the buyer. 

Could you please request POC Maiwenn to send TL approval to CS payments in order to refund the buyer. 

Kind Regards, 
Rosette 

From: "Mutombo Muamba Arnold" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 7 August, 2019 15:32:21 
Subject: Re: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG 

Hi Rosette, 

Can you contact the relevant department to forward the confirmation email from POC Maiwenn to CS payments in order to process the refund as requested by them ? 

Regards 
Arnold M. 

From: "Maiwenn Gouthe" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Mutombo Muamba Arnold" <[email-masked]> 
Sent: Monday, 5 August, 2019 15:43:16 
Subject: RE: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG 

Hi 

Yes that’s fine, please follow the normal RAG process 

Thanks 

Maiwenn 

From: India Inbox 
Sent: 03 August 2019 11:58 
To: Rosette Modiri <[email-masked]>; Maiwenn Gouthe <[email-masked]> 
Cc: Mutombo Muamba Arnold <[email-masked]> 
Subject: Re: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG 

Hi [ mailto:[email-masked] | 
@Maiwenn Gouthe ] 

The buyer here was RAG 

    * the buyer reported RAG 4 days after the event 
    * no proof can be provided 
    * no mention of new tickets being purchased 
    * May a refund be approved 

Kind regards, 

Sinqobile 

From: Rosette Modiri < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 2, 2019 11:32 AM 
To: India Inbox < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mutombo Muamba Arnold < [ mailto:[email-masked] | [email-masked] ] > 
Subject: TID: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG 

Hi There, 

With reference to TID 22769437, the buyer has reported RAG for Tomorrowland event 4 days after the event , the ticket was scanned however it came out as invalid then the security staff advised her to contact us. 

The agent directly escalated the case to payment to refund buyer instead of flagging for TL approval. 

Could you please forward the case to POC Maiwenn for the approval to refund the buyer here. 

Kind Regards, 

Rosette 

From: "Mutombo Muamba Arnold" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rosette Modiri" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 2 August, 2019 15:25:28 
Subject: 22769437 - Tomorrowland 2019 - Weekend 2 - Glorious Sunday Pass - 28/07/2019 - Schorre Recreation Area, Boom, BE - Fan Seller - RAG 

Hi Rosette, 

Buyer called us stating that when she arrived at the venue with the printed ticket, it was invalid and she did not have the possibility to get a proof, as the security check did not want to talk to her any more and they told her to contact us, can you contact POC Maiwenn to get approval ? 

Regards, 
Arnold M.